Terms and Conditions
By purchasing you agree to the following terms and conditions
By purchasing an Individual or Block Booking Package (3, 4, 5, or 10 sessions), you agree to the following terms:
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1. Validity & Expiry
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1.1 10-session therapy packages (e.g. massage, needling, cupping) are valid for 6 months.
1.2 5-session therapy packages are also valid for 6 months.
1.3 3-session therapy packages are valid for 3 months.
1.4 4-session coaching packages (e.g. S&C, performance) are valid for 4 months.
1.5 All sessions must be used within their set timeframe.
1.6 Unused sessions will expire and are non-refundable.
1.7 Expiry may be extended in rare cases (e.g. illness, holidays).
2. Included Services
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2.1 Packages may be used for:
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Sports Massage
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Dry Needling
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Cupping Therapy
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Face-to-Face S&C
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Performance Coaching
2.2 Services can be mixed based on session type and duration.
2.3 Packages are non-transferable and tied to the original purchaser.
3. Booking & Communication
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3.1 Sessions must be pre-booked online or via mistrymethod@gmail.com.
3.2 At least 24 hours’ notice is required to cancel or reschedule.
3.3 Short-notice cancellations or no-shows will count as used.
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4. Payments & Refunds
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4.1 Full payment is taken upfront to activate the package.
4.2 Packages are non-refundable once any session has been used.
4.3 Refunds may be requested within 14 days if no sessions have been used.
5. Clinical Discretion
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5.1 An initial assessment will guide appropriate treatment.
5.2 If the booked service is unsuitable, the practitioner may offer an alternative or full refund.
5.3 This depends on the information provided—clients must give full and accurate health details.
6. Health & Safety
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6.1 Contraindications apply for all services.
6.2 It is the client’s responsibility to disclose medical conditions.
6.3 Review full safety info before booking:
7. Session Types & Format
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7.1 Session durations:
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Therapy: 30, 45, or 60 min
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Coaching: 60, 90, or 120 min
7.2 Packages must be used for the chosen duration type unless agreed otherwise.
8. Tracking & Usage
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8.1 You’ll receive confirmation and digital tracking of your sessions.
8.2 You may request a usage update at any time.
8.3 If you're inactive for over 3 months, a reminder will be sent.
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9. Video Recording and Media Use
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9.1 During training, therapy, and assessment sessions, video footage may be captured to support athlete profiling, technical analysis, and programme development.
9.2 With client consent, selected footage or images may be used for professional purposes such as marketing, education, or practitioner development across platforms including—but not limited to—websites, social media, and presentations.
9.3 For athletes under the age of 18, written consent will always be obtained from a parent or legal guardian prior to any video capture or use for external purposes.
9.4 If consent is not granted or is withdrawn at any point, no content featuring the client will be used for marketing, and all footage will be securely stored and/or deleted as requested.
9.5 All data and media will be handled in accordance with relevant data protection and safeguarding laws, and clients may request to review, revoke, or clarify their media permissions at any time by contacting mistrymethod@gmail.com.